Cloud Success Manager | At Least 3 Years Of Strong Cloud - Caracas

Empresa: Optech Partners
Otras Vacantes de la Empresa: La empresa tiene otras vacantes activas (3)
Tu Postulación: Aún no te has postulado
Ubicación: Caracas, Venezuela
Permite Trabajo desde Casa: Si
Correo de empresa:
Total Experience 

 10 - 15 years in IT Infrastructure Operations and 3 -5 years in Public Cloud Service Operations

- Relevant Experience 

 At least 3 years of strong Cloud Delivery Management experience

- Certification 

 Foundation & Practitioner for two hyperscaler

- Other Skills 

 Client Relationship Management, Cloud Advisory, Finance Management & People Management

Soft Skills

- Ability to work independently and as part of a team.

- Good analytical skills with a challenging and enquiring mind.

- Good communication skills, well organized, persistent and driven to get things done.

- Responsible and reliable

- Immediate availability

- High level of English (80%)
Actividades a realizar:
- Single Point of contact for Cloud-related services and deliverables for respective Accounts

- The CSM is responsible for delivering the services towards a client or a specific set of clients

- Thorough understanding of all contractual obligations and ensures SLAs are met

- Provide the required governance and oversight for regular operations as well as scheduled activities like Monthly / Quarterly patching and Vulnerability remediation (as applicable)

- Present the Standard monthly service review to client

along with Account Executive and ensure availability of all reports required for the same - Manage Major Incident & Client Escalation till closure - SPOC for non-standard and project requirements - Adherence to Delivery Processes & Deliver Services according to SLA

- Proactive support - Service Improvement, Revenue Enhancement and Cloud Adoption

- Advisory consulting services around cost and landscape optimization as a value-add service to clients

- Support the DR / BCP activity that have been agreed with respective clients, to ascertain the risks associated, report and govern the implementation of changes to mitigate the risk related to Cloud infrastructure

- Quarterly business review to plan for subsequent quarters around upcoming projects and requirements, ensure readiness

- Sign Off Acceptance to RUN for any New Client being Onboarded to RUN

- Full time.

- Hiring for Professional services

- Home Office Work

- Attractive salary

Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: A convenir
Cantidad de vacantes: 1

Experiencia Mínima: Sin experiencia
Sexo: Indistinto

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