Customer Operations Lead (Remote) - Caracas

Empresa: Global Food Ingredient Solutions
Ciudad/Localidad/Barrio: Caracas
Descripción del puesto:
Requirements:
-Bachelor's Degree required; Foreign Trade or Industrial Engineering concentration preferred.

-5 years of experience in Customer Operations roles.

-Experience in food industry in an import/export environment.

-Knowledge of import/export processes and regulations.

Skills:

-Bilingual English / Spanish.

-Negotiation skills.

-Ability to work under pressure, solve problems and meet deadlines.

-Proactive and works well both independently and under supervision depending on the task.

-Proficiency in Microsoft Office tools (Outlook, Word, Excel, etc).

Other requirements:

-Availability to work regular Office hours.

-Access to reliable internet connection.

-Access to a lap top computer or PC.
Responsibilities:
Global Food Ingredient Solutions is a Miami based supplier of natural ingredients for the food industry. With over 20 year of experience in the market, Global Food Ingredient Solutions has become a strategic partner for the food and beverage leading processors worldwide. We are currently looking for a Customer Operations professional to work with us on a freelance basis. This position will provide support to our Business Development Director for North America and will act as back up of the Logistics and Supply Operations Lead when needed.

Job
Description:

-Responsible for the day-to-day Customer Service activities and support to Business Development.

-Continuously update the delivery schedule and product specifications according to customer contracts.

-Responsible for coordinating the on time delivery of orders with the Logistics and Supply Operations Lead.

-Responsible for providing compliance documentation to customers in coordination with manufacturers.

-Responsible for administrative duties such as (but not limited to) order entry, invoicing and report generation.

-Responsible for accounts receivable and collection of past dues.

-Manage quality complaint investigation and resolution.

-Manage logistics complaint investigation and resolution.

-Keep constant communication with the Logistics and Supply Operations Lead and the Business Development Director in all aspects of the business.

Disclaimer:

-Candidates outside Distrito Capital are welcome to apply.

-Send resume in English

-The main responsibilities, duties and tasks included in this job description may change or new ones may be assigned over time.

-Our company is not offering direct hire, relocation or visa sponsorship for this role.


Salario: A convenir
Cantidad de vacantes: 1

Requerimientos:
Experiencia Mínima: Sin experiencia


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