Customer Operations Lead (Remote) - Caracas

Empresa: Global Food Ingredient Solutions
Ciudad/Localidad/Barrio: Caracas
Descripción del puesto:
-Bachelor's Degree required; Foreign Trade or Industrial Engineering concentration preferred.

-5 years of experience in Customer Operations roles.

-Experience in food industry in an import/export environment.

-Knowledge of import/export processes and regulations.


-Bilingual English / Spanish.

-Negotiation skills.

-Ability to work under pressure, solve problems and meet deadlines.

-Proactive and works well both independently and under supervision depending on the task.

-Proficiency in Microsoft Office tools (Outlook, Word, Excel, etc).

Other requirements:

-Availability to work regular Office hours.

-Access to reliable internet connection.

-Access to a lap top computer or PC.
Global Food Ingredient Solutions is a Miami based supplier of natural ingredients for the food industry. With over 20 year of experience in the market, Global Food Ingredient Solutions has become a strategic partner for the food and beverage leading processors worldwide. We are currently looking for a Customer Operations professional to work with us on a freelance basis. This position will provide support to our Business Development Director for North America and will act as back up of the Logistics and Supply Operations Lead when needed.


-Responsible for the day-to-day Customer Service activities and support to Business Development.

-Continuously update the delivery schedule and product specifications according to customer contracts.

-Responsible for coordinating the on time delivery of orders with the Logistics and Supply Operations Lead.

-Responsible for providing compliance documentation to customers in coordination with manufacturers.

-Responsible for administrative duties such as (but not limited to) order entry, invoicing and report generation.

-Responsible for accounts receivable and collection of past dues.

-Manage quality complaint investigation and resolution.

-Manage logistics complaint investigation and resolution.

-Keep constant communication with the Logistics and Supply Operations Lead and the Business Development Director in all aspects of the business.


-Candidates outside Distrito Capital are welcome to apply.

-Send resume in English

-The main responsibilities, duties and tasks included in this job description may change or new ones may be assigned over time.

-Our company is not offering direct hire, relocation or visa sponsorship for this role.

Salario: A convenir
Cantidad de vacantes: 1

Experiencia Mínima: Sin experiencia

Empleos que podrían interesarte

    Tips que pueden interesarte