Customer Service Manager Remote - Valencia
Customer Service Manager Remote - Valencia
| Nombre del Puesto: | Customer Service Manager Remote |
| Empresa: | PlacidWay |
| Candidatos Postulados: | Postulaciones: 2 | Visitas: 159 |
| Tu Postulación: | Aún no te has postulado |
| Estadísticas del Reclutador: | CVs vistos: 2, Eliminados: 0, Sin leer: 0 |
| Ubicación: | Valencia, Venezuela |
| Salario: | A convenir |
| Permite Trabajo desde Casa: | Si |
| Publicado: | 16/09/2022 |
| ID: | 363366036 |
| Correo de empresa: | *********@*******.com (Ver email) |
| Compartir: |
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DESCRIPCION DEL PUESTO
DESCRIPCION DEL PUESTO
Requisitos:
Has a relevant bachelor's degree.
Has at least four (4) years customer service experience.
Has at least three (3) years supervisory experience.
Has in-depth knowledge of customer service principles and practices
Has proficiency in CRM systems, MS Office applications, etc.
Has remarkable product knowledge
Has great leadership skills to be able to handle a whole team/department
Key Requirements:
Professional level experience in a virtual environment Candidates will be asked to demonstrate record (can be through references, etc.)
Experience in working with customers will be considered a plus
Ability to be trained on relevant customer relationship management software applications to manage clients / patients
Solid computer skills - proficient in Microsoft applications
A minimum of four (4) years relevant working experience
Proven track record in meeting performance objectives
Strong oral and written communication skills are required, as well as basic technical support knowledge and computer skills background
Effective listener and understanding customer expectations
Ability to quickly establish rapport with Clients in a way that allows for a comfortable consultation.
Ability to work remotely, reaching international customer base
Shows/practices a commitment to ethical conduct.
Actividades a realizar:
Active discussions and coordination with customers and account management
Hire and train customer service agents
Train new hires on CRM and basic processes
Develop templates to improve productivity
Train agents on how to adequately address customers needs
Train customer service representatives on how to effectively provide superior customer service.
Plan, prioritize and delegate work tasks to ensure proper functioning of the department
Direct the daily operations of the customer service team.
Ensure the necessary resources and tools are available for quality customer service delivery.
Develop and implement customer service policies and procedures
Review and assess customer service representatives.
Monitor accuracy of reporting and database information.
Analyze relevant data to determine customer service outputs.
Define and communicate customer service standards.
Evaluate and measure performance of staff.
Identify and address staff training and coaching needs.
Oversee the achievement and maintenance of agreed customer service levels and standards
Identify and implement strategies to improve quality of service, productivity and profitability.
Liaise with company management to support and implement growth strategies.
Coordinate and manage customer service projects and initiatives.
Analyze data and statistics.
Compile and print reports on overall customer satisfaction.
Keep abreast of new company products and services.
Exceed quarterly financial goals of the team
Pipeline Management
Ofrecemos:
Commissions, Incentives, Remote environment
CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: A convenir
Cantidad de vacantes: 1
REQUERIMIENTOS
Experiencia Mínima: No especificado
Sexo: Indistinto
Has a relevant bachelor's degree.
Has at least four (4) years customer service experience.
Has at least three (3) years supervisory experience.
Has in-depth knowledge of customer service principles and practices
Has proficiency in CRM systems, MS Office applications, etc.
Has remarkable product knowledge
Has great leadership skills to be able to handle a whole team/department
Key Requirements:
Professional level experience in a virtual environment Candidates will be asked to demonstrate record (can be through references, etc.)
Experience in working with customers will be considered a plus
Ability to be trained on relevant customer relationship management software applications to manage clients / patients
Solid computer skills - proficient in Microsoft applications
A minimum of four (4) years relevant working experience
Proven track record in meeting performance objectives
Strong oral and written communication skills are required, as well as basic technical support knowledge and computer skills background
Effective listener and understanding customer expectations
Ability to quickly establish rapport with Clients in a way that allows for a comfortable consultation.
Ability to work remotely, reaching international customer base
Shows/practices a commitment to ethical conduct.
Actividades a realizar:
Active discussions and coordination with customers and account management
Hire and train customer service agents
Train new hires on CRM and basic processes
Develop templates to improve productivity
Train agents on how to adequately address customers needs
Train customer service representatives on how to effectively provide superior customer service.
Plan, prioritize and delegate work tasks to ensure proper functioning of the department
Direct the daily operations of the customer service team.
Ensure the necessary resources and tools are available for quality customer service delivery.
Develop and implement customer service policies and procedures
Review and assess customer service representatives.
Monitor accuracy of reporting and database information.
Analyze relevant data to determine customer service outputs.
Define and communicate customer service standards.
Evaluate and measure performance of staff.
Identify and address staff training and coaching needs.
Oversee the achievement and maintenance of agreed customer service levels and standards
Identify and implement strategies to improve quality of service, productivity and profitability.
Liaise with company management to support and implement growth strategies.
Coordinate and manage customer service projects and initiatives.
Analyze data and statistics.
Compile and print reports on overall customer satisfaction.
Keep abreast of new company products and services.
Exceed quarterly financial goals of the team
Pipeline Management
Ofrecemos:
Commissions, Incentives, Remote environment
CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: A convenir
Cantidad de vacantes: 1
REQUERIMIENTOS
Experiencia Mínima: No especificado
Sexo: Indistinto
Requisitos:
Has a relevant bachelor's degree.
Has at least four (4) years customer service experience.
Has at least three (3) years supervisory experience.
Has in-depth knowledge of customer service principles and practices
Has proficiency in CRM systems, MS Office applications, etc.
Has remarkable product knowledge
Has great leadership skills to be able to handle a whole team/department
Key Requirements:
Professional level experience in a virtual environment Candidates will be asked to demonstrate record (can be through references, etc.)
Experience in working with customers will be considered a plus
Ability to be trained on relevant customer relationship management software applications to manage clients / patients
Solid computer skills - proficient in Microsoft applications
A minimum of four (4) years relevant working experience
Proven track record in meeting performance objectives
Strong oral and written communication skills are required, as well as basic technical support knowledge and computer skills background
Effective listener and understanding customer expectations
Ability to quickly establish rapport with Clients in a way that allows for a comfortable consultation.
Ability to work remotely, reaching international customer base
Shows/practices a commitment to ethical conduct.
Actividades a realizar:
Active discussions and coordination with customers and account management
Hire and train customer service agents
Train new hires on CRM and basic processes
Develop templates to improve productivity
Train agents on how to adequately address customers needs
Train customer service representatives on how to effectively provide superior customer service.
Plan, prioritize and delegate work tasks to ensure proper functioning of the department
Direct the daily operations of the customer service team.
Ensure the necessary resources and tools are available for quality customer service delivery.
Develop and implement customer service policies and procedures
Review and assess customer service representatives.
Monitor accuracy of reporting and database information.
Analyze relevant data to determine customer service outputs.
Define and communicate customer service standards.
Evaluate and measure performance of staff.
Identify and address staff training and coaching needs.
Oversee the achievement and maintenance of agreed customer service levels and standards
Identify and implement strategies to improve quality of service, productivity and profitability.
Liaise with company management to support and implement growth strategies.
Coordinate and manage customer service projects and initiatives.
Analyze data and statistics.
Compile and print reports on overall customer satisfaction.
Keep abreast of new company products and services.
Exceed quarterly financial goals of the team
Pipeline Management
Ofrecemos:
Commissions, Incentives, Remote environment
CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: A convenir
Cantidad de vacantes: 1
REQUERIMIENTOS
Experiencia Mínima: No especificado
Sexo: Indistinto
Has a relevant bachelor's degree.
Has at least four (4) years customer service experience.
Has at least three (3) years supervisory experience.
Has in-depth knowledge of customer service principles and practices
Has proficiency in CRM systems, MS Office applications, etc.
Has remarkable product knowledge
Has great leadership skills to be able to handle a whole team/department
Key Requirements:
Professional level experience in a virtual environment Candidates will be asked to demonstrate record (can be through references, etc.)
Experience in working with customers will be considered a plus
Ability to be trained on relevant customer relationship management software applications to manage clients / patients
Solid computer skills - proficient in Microsoft applications
A minimum of four (4) years relevant working experience
Proven track record in meeting performance objectives
Strong oral and written communication skills are required, as well as basic technical support knowledge and computer skills background
Effective listener and understanding customer expectations
Ability to quickly establish rapport with Clients in a way that allows for a comfortable consultation.
Ability to work remotely, reaching international customer base
Shows/practices a commitment to ethical conduct.
Actividades a realizar:
Active discussions and coordination with customers and account management
Hire and train customer service agents
Train new hires on CRM and basic processes
Develop templates to improve productivity
Train agents on how to adequately address customers needs
Train customer service representatives on how to effectively provide superior customer service.
Plan, prioritize and delegate work tasks to ensure proper functioning of the department
Direct the daily operations of the customer service team.
Ensure the necessary resources and tools are available for quality customer service delivery.
Develop and implement customer service policies and procedures
Review and assess customer service representatives.
Monitor accuracy of reporting and database information.
Analyze relevant data to determine customer service outputs.
Define and communicate customer service standards.
Evaluate and measure performance of staff.
Identify and address staff training and coaching needs.
Oversee the achievement and maintenance of agreed customer service levels and standards
Identify and implement strategies to improve quality of service, productivity and profitability.
Liaise with company management to support and implement growth strategies.
Coordinate and manage customer service projects and initiatives.
Analyze data and statistics.
Compile and print reports on overall customer satisfaction.
Keep abreast of new company products and services.
Exceed quarterly financial goals of the team
Pipeline Management
Ofrecemos:
Commissions, Incentives, Remote environment
CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: A convenir
Cantidad de vacantes: 1
REQUERIMIENTOS
Experiencia Mínima: No especificado
Sexo: Indistinto