Customer Service Manager Remote - Valencia

Empresa: PlacidWay
Candidatos Postulados: Postulaciones: 2 | Visitas: 159
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Ubicación: Valencia, Venezuela
Permite Trabajo desde Casa: Si
Correo de empresa: *********@*******.com (Ver email)
Has a relevant bachelor's degree.

Has at least four (4) years customer service experience.

Has at least three (3) years supervisory experience.

Has in-depth knowledge of customer service principles and practices

Has proficiency in CRM systems, MS Office applications, etc.

Has remarkable product knowledge

Has great leadership skills to be able to handle a whole team/department

Key Requirements:

Professional level experience in a virtual environment Candidates will be asked to demonstrate record (can be through references, etc.)

Experience in working with customers will be considered a plus

Ability to be trained on relevant customer relationship management software applications to manage clients / patients

Solid computer skills - proficient in Microsoft applications

A minimum of four (4) years relevant working experience

Proven track record in meeting performance objectives

Strong oral and written communication skills are required, as well as basic technical support knowledge and computer skills background

Effective listener and understanding customer expectations

Ability to quickly establish rapport with Clients in a way that allows for a comfortable consultation.

Ability to work remotely, reaching international customer base

Shows/practices a commitment to ethical conduct.
Actividades a realizar:
Active discussions and coordination with customers and account management

Hire and train customer service agents

Train new hires on CRM and basic processes

Develop templates to improve productivity

Train agents on how to adequately address customers needs

Train customer service representatives on how to effectively provide superior customer service.

Plan, prioritize and delegate work tasks to ensure proper functioning of the department

Direct the daily operations of the customer service team.

Ensure the necessary resources and tools are available for quality customer service delivery.

Develop and implement customer service policies and procedures

Review and assess customer service representatives.

Monitor accuracy of reporting and database information.

Analyze relevant data to determine customer service outputs.

Define and communicate customer service standards.

Evaluate and measure performance of staff.

Identify and address staff training and coaching needs.

Oversee the achievement and maintenance of agreed customer service levels and standards

Identify and implement strategies to improve quality of service, productivity and profitability.

Liaise with company management to support and implement growth strategies.

Coordinate and manage customer service projects and initiatives.

Analyze data and statistics.

Compile and print reports on overall customer satisfaction.

Keep abreast of new company products and services.

Exceed quarterly financial goals of the team

Pipeline Management

Commissions, Incentives, Remote environment

Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: A convenir
Cantidad de vacantes: 1

Experiencia Mínima: No especificado
Sexo: Indistinto

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