Manager - Caracas

Empresa: PlacidWay
Candidatos Postulados: Postulaciones: 5 | Visitas: 88
Tu Postulación: Aún no te has postulado. Postúlate o Refiere por recompensas
Estadísticas del Reclutador: CVs vistos: 5, Eliminados: 0, Sin leer: 0
Ubicación: Caracas, Venezuela
Permite Trabajo desde Casa: Si
Correo de empresa: *********@*******.com (Ver email)
Compartir:
DESCRIPCION DEL PUESTO
Requisitos:
Professional level experience in a virtual environment Candidates will be asked to demonstrate record (can be through references, etc.)

Experience in working with customers will be considered a plus

Ability to be trained on relevant customer relationship management software applications to manage clients / patients

Solid computer skills - proficient in Microsoft applications

A minimum of four (4) years relevant working experience

Proven track record in meeting performance objectives

Strong oral and written communication skills are required, as well as basic technical support knowledge and computer skills background

Effective listener and understanding customer expectations

Ability to quickly establish rapport with Clients in a way that allows for a comfortable consultation.

Ability to work remotely, reaching international customer base

Shows/practices a commitment to ethical conduct.

Works well under pressure and does not waiver in working as a team.

Internet savvy to research customer details

Availability to work a flexible schedule

Fluent in English, both speaking and writing. Other languages like Spanish.
Actividades a realizar:
Active discussions and coordination with customers and account management

Hire and train customer service agents

Train new hires on CRM and basic processes

Develop templates to improve productivity

Train agents on how to adequately address customers needs

Train customer service representatives on how to effectively provide superior customer service.

Plan, prioritize and delegate work tasks to ensure proper functioning of the department

Direct the daily operations of the customer service team.

Ensure the necessary resources and tools are available for quality customer service delivery.

Develop and implement customer service policies and procedures

Review and assess customer service representatives.

Monitor accuracy of reporting and database information.

Analyze relevant data to determine customer service outputs.

Define and communicate customer service standards.

Evaluate and measure performance of staff.

Identify and address staff training and coaching needs.

Oversee the achievement and maintenance of agreed customer service levels and standards

Identify and implement strategies to improve quality of service, productivity and profitability.

Liaise with company management to support and implement growth strategies.

Coordinate and manage customer service projects and initiatives.

Analyze data and statistics.

Compile and print reports on overall customer satisfaction.

Keep abreast of new company products and services.

Exceed quarterly financial goals of the team

Pipeline Management

Ofrecemos:
Commissions, Incentives and remote environment.


CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: A convenir
Cantidad de vacantes: 1


REQUERIMIENTOS
Experiencia Mínima: No especificado
Sexo: Indistinto



¿Eres Apto para este Empleo?

  • Averigua tu score para esta posición y adapta tu perfil para asegurar este Empleo

  • ?/100
  • Consultar
  • ¡En camino! Nuestro motor de Inteligencia Artificial ha comenzado a analizar tu Currículum. Esto puede demorar unos minutos. Te enviaremos un correo cuando tengamos el resultado listo.
  • ¿Cómo funciona?

Empleos que podrían interesarte




    ¿Esta vacante no deberia estar aquí? Denúnciala